Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at springfixuk@gmail.com.
Returns will need to be sent to the following address:
6 Portview Road, Avonmouth, Bristol, BS11 9GQ.
Return Shipping / Return Label Cost (Important)
Return shipping costs are the responsibility of the customer.
This means the return shipping label will be paid for by the buyer, unless the item is defective, damaged, or incorrect due to our error.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at springfixuk@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return shipping costs remain the responsibility of the customer unless the item is defective/damaged or incorrect due to our error.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at springfixuk@gmail.com.
2. Return and Refund Policy (Short Version)
Returns
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of receipt for a refund or exchange.
Eligibility
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Items must be unused and in original condition
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Original packaging must be intact
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Return request must be made within 30 days of delivery
How to Return
Email us at springfixuk@gmail.com to request a return.
Return shipping/return label cost is paid by the customer, unless the item is defective/damaged or we made an error.
Refunds
Once received and inspected, we will notify you by email. Approved refunds are processed back to the original payment method within 7–10 business days.