Refund policy

We want you to be completely satisfied with your gas struts, brackets, fittings, and hardware. We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible, your item must be unused, uninstalled, and in the same condition you received it, with all original packaging, fittings, and fixings. You'll also need your receipt or proof of purchase.

Ordered the Wrong Size or Force Rating? Gas struts and fittings are precise to length and Newton (N) force. If you've ordered the wrong part, you may return it within 30 days provided it is unused, uninstalled, and in its original packaging. To avoid this, email us a photo of your existing part before ordering — we'll confirm compatibility for you.

How to Start a Return: "Email us at support@springfixuk.com. Once your return is approved, we'll email you a prepaid return label. Returns are sent back by post to: 6 Portview Road, Avonmouth, Bristol, BS11 9GQ. Items sent back without first requesting a return will not be accepted."

Return Shipping Cost: "Return shipping is free. SpringFixUK pays the return postage and supplies a prepaid return label for every approved return."

Non-returnable Items

  • Custom, cut-to-length, or special-order items made to your specifications
  • Items that have been installed, fitted, or modified (drilled, cut, painted, or altered)
  • Products returned incomplete or without original packaging
  • Sale items and gift cards

Damaged or Incorrect Items Please inspect your order on arrival and contact us immediately if it's defective, damaged, or incorrect, so we can make it right.

Refunds Once we've received and inspected your return, we'll notify you of approval. Approved refunds go back to your original payment method within 10 business days. If more than 15 business days pass after approval, contact us at support@springfixuk.com.